Operations Administrator

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Rio Hanan

Riordan Hanan

Director

About This Role

  • Listed: 22/03/2024
  • Permanent
  • Doncaster
  • 26000
Operations Administrator – Overview

Low Carbon Recruitment Ltd are working with the UK’s largest solar installation and maintenance company who are seeking an Operations Administrator to join the team at their head office in Doncaster. The Scheduler/Planner will be covering a key role in their busy installation department, helping to schedule installations, manage Engineers diaries and ensure to smooth running of Solar PV installation projects throughout the UK through ordering of materials, liaising with customers and more.

The role will be predominantly office based where you will support the Field Managers in ensuring the smooth completion of domestic solar installs. This role is within the operations team, following established processes to support the installation teams in the field within the residential solar PV division of the business. The company have 100+ engineers carrying out installations day in day out, alongside managing engineers diaries and booking in installations, you will also be required to organise and order materials, organise them being delivered to sites, liaise with third party contracts such as scaffolding companies who will be erecting scaffold ready for the installs to be carried out, following up with clients to issue invoices and gain feedback, dealing with inbound and outbound calls, dealing with complaints and queries and more. Other duties will include:
 
  • Controlling and being responsible for key elements within the operations process, preparing for the installation of residential solar PV installations - maintaining accurate information and a great level of customer service throughout
  • Interacting with installers and other sub-contractors, such as material suppliers and scaffolding companies.
  • Updating of CRM and other external portals and systems to ensure records are kept up to date and accurate
  • There is ongoing progression and training available.
  • Develop and understand a high level of knowledge around all things Compliance regardless of whether delivered by team leader or issued as per an OFGEM/BEIS/ MCS communication.

Operations Administrator Requirements
 
  • Strong Administrative & Communication Skills
  • Previous experience in a similar role
  • Experience dealing with Engineers & Customers
  • Excellent Customer Service skills
  • Based within a commutable distance of Burton-on-Trent

Operations Administrator – Remuneration
 
  • Salary £23,000 - £26,000
  • Private Healthcare
  • 23 Days + BH (Increasing a day per annum)
  • Company Pension
  • Private Medical
  • Life Assurance (3 x Salary)
  • Reward Gateway – discounts for shopping, travel and more (non-contractual benefit)
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